FAQs

• Ingredients

  • Are Topicals products gluten-free?

  • Are Topicals products clean?

  • Do any Topicals products contain fragrance?

  • Where can I find the percentages for each product?

  • Is Topicals vegan and cruelty-free? Does Topicals test products on animals?

• Products

  • Is it safe to use Topicals if I am pregnant or breastfeeding?

  • What is the shelf life of Topicals products? Do your products have expiration dates?

  • Why do some Topicals products smell / have color variations?

  • Why am I experiencing breakouts after using Topicals Products?

  • Are Topicals products suitable for sensitive skin?

  • Are your products non-comedogenic?

  • What type of skin is Topicals suitable for?

  • How long does it take to see results?

  • Is Topicals packaging recyclable?

  • Why do you use aluminum tubes?

• Shipping

  • Where does Topicals ship to?

  • How much does shipping cost?

  • Which shipping methods do you offer?

  • How long does expedited shipping take?

  • How long does domestic shipping take?

  • When will my order ship?

  • Do you offer free shipping?

  • Do you ship to P.O. Boxes, PMBs, and APO / FPO?

  • Do I have to pay taxes and duties for my international order?

  • How long does processing take?

• Discounts

  • Do you have discounts or promo codes that I can use for my first order?

  • Can I use multiple promo codes?

  • Can I apply my discount after placing an order?

• Subscription

  • What are the perks of auto-replenish?

  • How does auto-replenish work?

  • Is my data secure?

  • What is the deadline to make changes to my order?

  • If I change my next charge date, will it change my order frequency?

  • Can I expedite shipping for my auto-replenish order?

  • Can I return my auto-replenish order?

  • Can I apply my rewards points to my subscription order?

• Passport International Shipping

  • What is Passport?

  • How do I read my tracking page?

  • Why has my tracking stopped?

• Orders & Payments

  • Can I cancel/edit my order?

  • What do I do if my product was damaged?

  • What if I have an issue with my order?

  • How do I check the status of my order?

  • What if my order is delayed?

  • When will my credit card be charged?

  • Can I use FSA/HSA dollars on mytopicals.com?

  • Which payment methods do you accept?

  • What is Green Shipping Protection?

• Returns

  • How do I start a return?